1.1 In these conditions
`BUYER` means the person or corporate body who accepts a quotation of the Seller for the sale of the Goods or whose order for the Goods is accepted by the Seller.
`GOODS` means the goods (including any instalment of the goods or any parts for them) that the Seller is to supply in accordance with these Conditions.
`CONDITIONS` means the standard terms and conditions of sale set out in this document and (unless the context otherwise requires) including any special terms and conditions agreed in writing between the Buyer and the Seller
`CONTRACT` means the contract for the purchase and sale of the Goods
`WRITING` includes facsimile transmission electronic mail and comparable means of communication.
1.2 Any reference in the Conditions to any provision of a statute shall be construed as a reference to that provision as amended re-enacted or extended at the relevant time.
1.3 The headings in these conditions are for convenience only and shall not affect their interpretation.
2. CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000
2.1 The consumer is entitled to cancel the contract with the Supplier up to 7 business days from the date after receipt of the goods. The consumer is under a duty to return goods to the supplier and in the mean time take reasonable care of them.
The consumer must pay for the safe return of the goods to the Supplier where the consumer does not return the goods then the consumer must pay the Supplier all reasonable charges to recover them.
The Supplier may deduct the cost of collecting the goods from any refund if the consumer fails to return the goods. Similarly the supplier may deduct the cost of the original delivery of the goods to the customer.
The contract may only be cancelled in writing either by fax email or other electronic message a telephone call is not enough.
Where a consumer exercises the right to cancel under the cooling off period the goods should be returned or be available for collection with 5 days of the notice being given.
Where the Seller has dispatched goods to the Buyer but the goods are not delivered (due to the Buyer either refusing to accept or not be available to take delivery) then the Seller shall refund the cost of the goods minus any reasonable charges in recovering the goods the supplier may deduct the cost of the original delivery of the goods to the customer.
3. ORDERS AND SPECIFICATIONS
3.1 No order submitted by the Buyer shall be deemed to be accepted by the Seller unless payment has been taken by the Seller.
3.2 The quantity quality and description of and any specification for the Goods shall be those set out in the Sellers quotation (if accepted by the Buyer) or the Buyers order (if accepted by the Seller)
3.3 Any order that has been accepted by the Seller may be cancelled before delivery or after delivery under the Distance Selling Regulations. Cancellations must be made in writing by fax email or writing to our office. Notification by phone call is not sufficient.
3.4 Any amendments or cancellations to orders must be received in writing by either fax/email. If no written confirmation is received then no changes will be made to the order and goods will be delivered as per the order.
3.5 Orders placed before 4:30pm on a business day will be processed within 3 working days usually on the day of order where possible and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available.
3.6 The design of casing may vary depending on stock availability. In the event of non availability of a specified part an alternative of similar specification may be substituted at the sellers discretion. The seller will attempt to notify the buyer of any changes if required.
4. PRICE OF GOODS
4.1 The price of the goods shall be the sellers quoted price on the website. Buyers shall make an offer to purchase the goods from the Seller by placing an order on the website.
This offer to purchase does not constitute the sellers acceptance to supply the goods at the price shown. The contract shall be made at the point where the Seller takes a payment from the Buyer in total. Where there are delays in taking payment the price of the goods cannot be guaranteed. The Seller will notify the buyer within 48 hours if the offer to purchase is not accepted.
4.2 Except as other wise stated under the terms of any quotation or in any price list of the Seller and unless otherwise agreed in Writing between the Buyer and the Seller all prices are given by the Seller on an ex works basis and where the Seller agrees to deliver the goods otherwise than at the Seller`s premises the Buyer shall be liable to pay the Seller`s charges for the transport packaging and insurance.
4.3 The seller reserves the right to cancel an order after payment has been received as long as the goods have not been dispatched. If the seller decides to cancel an order after payment has been taken they will refund the buyer for the entirety of the order including the goods and delivery costs. The seller will notify the buyer of the cancellation and refund the buyer within 5 working days of the notice of cancellation.
5. TERMS OF PAYMENT
5.1 The Seller shall not be bound to deliver the Goods until the Buyer has paid for them. Payment shall be due before the Delivery date and time for payment shall be of the essence.
6. ACCEPTANCE OF THE GOODS
6.1 The Buyer is deemed to have accepted the Goods once a reasonable period has elapsed from date of delivery.
6.2 If the goods are thought to be defective after a reasonable period has elapsed then the goods will be assessed by the seller and if at the sellers discretion the goods are indeed found to be defective a replacement or repair may be offered.
7.1 The Seller shall make delivery of the Goods to the Buyer as agreed by the Seller.
7.2 Any dates quoted for delivery of the Goods are approximate only and the Seller shall not be liable for any delay in delivery of the Goods however caused. Time for delivery shall not be of the essence of the Contract unless previously agreed by the Seller in writing. The Goods may be delivered by the Seller in advance of the quoted delivery date.
7.3 The Seller may elect to deliver the Goods on different days by different couriers. The Seller in the interests of convenience to the Buyer will keep these instances to a minimum.
7.4 If the Buyer fails to take delivery of the Goods or fails to give the Seller adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond the Buyer’s reasonable control or by reason of the Seller’s fault) then without prejudice to any other right or remedy available to the Seller the Seller may:
7.4.1 store the Goods until actual delivery and charge the Buyer for the reasonable costs (including insurance) of storage; or
7.4.2 sell the Goods at the best readily available obtainable and (after deducting all reasonable storage and selling expenses) account to the Buyer for the excess over the price under the Contract or charge the Buyer for any shortfall below the price under the Contract.
7.5 The Goods shall be delivered to the Buyer at the Buyer’s address. The risk on the Goods shall pass to the Buyer upon such delivery taking place.
7.6 If the Buyer has left delivery instructions that require the goods to be left in a “safe” location (including but not limited to; Left with a neighbour in or behind an object near a specified and accessible location) the risk on the goods shall pass to the buyer as long as the seller can provide evidence that the delivery instruction was followed.
8. WARRANTIES AND LIABILITY
8.1 All goods purchased will be supplied with a 3 month guarantee. Where the manufacturer has setup a direct warranty relationship with the End User then that procedure will be applied.
8.2 All Goods to be returned must first have the authorisation of the Seller. Failure to obtain such authorisation may result in the rejection of the return.
8.3 In the event that the manufacturer replaces or repairs the Goods and the Seller receives these Goods back from the manufacturer, the Seller shall immediately despatch those Goods at his own cost to the Buyer.
8.4 The Seller shall be under no liability in respect of any defect arising from fair wear and tear wilful damage negligence abnormal working conditions misuse or alteration of the Goods without the Seller’s approval.
8.5 Any claim by the Buyer which is based on any physical damage or defect in the quality or condition of the Goods or their failure to correspond with specification shall (whether or not delivery is refused by the Buyer) be notified to the Seller within 7 business days from the date of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect.
If delivery is not refused and the Buyer does not notify the Seller accordingly the Buyer shall not be entitled to reject the Goods and the Seller shall have no liability for such defect or failure and the Buyer shall be bound to pay the price as if the Goods had been delivered in accordance with the Contract.
We urge our customers to sign for goods as “contents not checked” if it is not possible to check the goods whilst in the presence of the delivery driver.
8.6 Where any valid claim in respect of any of the Goods which is based on any defect in the quality or condition of the Goods or their failure to meet specification is notified to the Seller in accordance with these Conditions the Seller shall be entitled to replace the Goods (or the part in question) free of charge or refund to the Buyer the price of the Goods (or a proportionate amount of the original price) but the Seller shall have no further liability to the Buyer.
Where a replacement unit is available a refund will only be offered within 30 days. Where a refund is requested the item(s) must be returned to the Seller within 30 days.
8.7 Any item(s) returned to the Seller will only be accepted if a valid Return Merchandise Authorization (RMA) number is clearly marked on the outside of the package. Any item(s) returned without a valid RMA number on the outside may be refused.
9. RETURN POLICY
9.1 If for any reason the buyer is unhappy with their purchase they are required to notify the seller in writing within 14 days of the purchase. Once the return has been accepted by the seller the buyer is required to return the goods to the seller (unused/unworn still in original packaging) within 7 working days quoting the Invoice Number and advise whether they would like a replacement or a refund. This also applies in the unlikely event of a Faulty item. The buyer should mark the parcel “Returns Department” and provide the applicable RMA number.
Return postage and packing costs will be met by the buyer (except for faulty/damaged items). No postage and packing charges will be added for exchanged items. The Buyer should obtain proof of postage when returning goods to the seller. The seller cannot be held responsible for parcels lost on return to them.
With regard to Swimwear Lycra is a very delicate material and has a life of approximately 20/30 hours water time. To obtain the best life rinse chlorinated garments in cold water immediately after use and follow the manufacturers washing instructions.
9.2 If the seller agrees to accept a return outside of the agreed returns window in 9.1, the item(s) will be inspected for signs of use, and the seller will be able to offer one of the following, Refund, replacement, Partial refund.
- 9.2.1 If the seller accepts a return outside for the agreed returns window in 9.1 and offers a refund, or partial refund, this may be subject to a 10% restocking fee.
10.1 The Buyer hereby acknowledges and confirms that the Buyer shall keep confidential all information of a secret or confidential nature (except for that which is already in the public domain) in relation to the Seller or the Seller’s business which is disclosed to it or its advisers by the Seller or its advisers and will not without the Seller’s consent divulge such information.
12. EXPORT POLICY
12.1 There are no known export restrictions on any of the products the seller currently stocks (01/05/2020) In the event that an unexpected restriction is implemented a reasonable action will be agreed between the Seller and the Buyer.
This action is likely to be one of the following; cancel and refund the whole order (after deducting all reasonable shipping expenses) cancel and refund the restricted products but continue to send the remaining order look for a legal solution to send all products (If extra costs occur the buyer will be responsible to cover the cost of the additional expenses)
12.2 The buyer is responsible for any customs duties including import and exports duties/taxes or similar if implemented by the importing countries customs authorities.
All transactions will be in sterling.
14. POSTAGE RATES
The rate of Postage is affected by the weight of the order
Zone 1: Great Britain
Zone 2: Austria Belgium France Germany Ireland Italy Luxembourg Netherlands Portugal Spain
Zone 3: Andorra, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Gibraltar, Greece, Hungary, Latvia, Liechtenstein, Lithuania, Norway, Poland, Romania, Russian Federation, Slovakia, Slovenia, Sweden, Switzerland, Turkey
Zone 4: United States of America, Canada
Zone 5: Australia, China, Hong Kong, India, Indonesia, Japan, Korea (the Democratic People’s Republic of), Macao, Malaysia, Mexico, Philippines, Singapore, Taiwan (Province of China), Thailand, United Arab Emirates, Vietnam, Albania, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Republic of North Macedonia, Serbia, Ukraine
Zone 6: Afghanistan, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, Brunei Darussalam, Burkina Faso, Burundi, Cambodia, Cameroon, Cabo Verde, Cayman Islands, Central African Republic, Chad, Congo, Cook Islands, Chile, Colombia, Costa Rica, Cuba, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, Eritrea, Ethiopia, Fiji, Falkland Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea-Bissau, Guyana, Honduras, Haiti, Comoros, New Zealand, El Salvador